Takeaways from the Policy Cafe on Education

At Sewa International, we have long believed that education should do more than transmit facts; it should nurture empathy, responsibility, and civic leadership. Yet, too often, service learning is treated as an optional add-on checkbox activity rather than a transformative core of education. On August 7, 2025, we convened a Policy Café to explore how Service Learning connects classrooms with communities and knowledge with action. The discussion began with a simple but profound question: How do students truly benefit from real-world, service-based learning? For Lori Heslewood, Director of Operations at the South Carolina After School Alliance, the answer begins with equity. She described service learning as a way to include historically underrepresented communities, transforming civic engagement from theory into a lived experience. The result, she explained, is a deeper sense of belonging and purpose.

That message resonated with Elizabeth Navarro, a Migration Policy Expert, who said, “It taught me that leadership isn’t about having a title’s about showing up.” For her, service learning rooted in reflection and relevance transforms empathy into leadership.

If empathy gives service learning its heart, agency gives it its strength. Isabel Luciano illustrated this through the example of participatory budgeting, a model that lets students help decide which community projects to fund or pursue. “When students have a say in what gets done, they stop seeing service as an assignment and start seeing it as their own contribution,” she said. Her insight revealed a subtle truth: participation without decision-making is not empowerment. True service learning invites students to co-create solutions, not just carry them out.

Even when such experiences are powerful, they risk fading if their stories aren’t told. Ramona Schindelheim, journalist and editor of The Future of Work(ers) newsletter, reminded everyone that storytelling gives service its permanence. “If we don’t share what these experiences mean,” she said, “we lose the bridge that connects classrooms to the wider community.” Reflection and communication, she emphasised, are not afterthoughts; they are how learning takes root. As the conversation deepened, the focus shifted from classrooms to systems. Efrain Mercado, Director of California Policy at the Learning Policy Institute, noted that “policymakers need to see classrooms firsthand so that service learning isn’t just a line item, but a lived experience that informs policy.” Ankur Patel, a school teacher and Director at the Hindu University of America, added that parents also hold quiet power: “Just by showing up at school board meetings, they can advocate for meaningful projects and signal that service matters.”

Closing the loop, Pam Siebert, Vice President of Community Impact at the National Youth Leadership Council (NYLC), emphasised that service learning becomes sustainable only when it is integrated into existing structures, such as career pathways, workforce development programs, and civic engagement curricula. “When service connects to the skills and goals students already value,” she said, “it stops being extrinsic and becomes essential.”

By the end of the Policy Cafe, one shared realisation emerged: service learning isn’t just an activity’s a way of rethinking education as a bridge between knowing and doing, self and society. When done thoughtfully, it nurtures empathy, leadership, and active citizenship. For Sewa International USA, this conversation was both an affirmation and a call to action: shaping education for service is not a destination’s a continuous journey.